Terms of Service

Welcome to Preeminent Pet Supplies. By accessing or using our website, products, or services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully before using our services.

1. Acceptance of Terms

By accessing or using the services provided by Preeminent ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access or use our services.

2. Description of Services

Preeminent provides pet supplies manufacturing, OEM/ODM services, and wholesale sourcing within the pet industry. Our services include product development, private label customization, one-stop sourcing, and logistics support for businesses in the pet supply sector.

3. User Responsibilities

You agree to provide accurate, current, and complete information during any interaction with our services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Intellectual Property

All content, designs, graphics, logos, and service names related to our services are trademarks of Preeminent or its licensors. Our content may not be used in connection with any product or service without prior written consent.

5. Order and Payment Terms

All orders are subject to acceptance and availability. Prices are subject to change without notice. Payment terms will be specified in individual agreements and purchase orders. We reserve the right to refuse service to anyone for any reason at any time.

6. Shipping and Delivery

Shipping times and methods vary based on order specifications and destination. We offer sea freight, air freight, and land transportation options. Delivery timeframes will be provided in individual agreements. Preeminent is not responsible for delays caused by customs or other factors outside our control.

7. Quality Assurance and Returns

We implement strict quality control measures throughout our production process. In the event of quality issues, claims must be submitted within 14 days of receipt with supporting documentation. Return policies will be specified in individual agreements.

8. Limitation of Liability

Preeminent shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our liability is limited to the amount paid for the specific products or services giving rise to the claim.

9. Confidentiality

We respect the confidentiality of all client information and product designs. We will not disclose proprietary information to third parties without explicit permission, except as required by law or to fulfill our service obligations.

10. Governing Law

These Terms shall be governed by the laws of the People's Republic of China. Any disputes arising from these Terms shall be resolved through friendly negotiation first, followed by arbitration if necessary, in accordance with Chinese law.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes indicates your acceptance of the modified Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Email: [email protected]
Website: www.preeminentpet.com